We use Interlink Express and Royal Mail for all UK deliveries and they require a signature on receipt of the parcel. If the recipient is not in when the delivery is attempted the driver will leave a 'while you were out' card, which will tell you how to arrange a second delivery attempt. If you are out when this second delivery is attempted the parcel will be left at the local depot for collection. After 5 working days if the parcel has not been collected the parcel will be returned to us, they charge us £15.00 to return a parcel and we will pass this cost on to the customer if this happens.
From time to time you may need to return goods back to us, all returns need to be back to us within 14 days of receiving the order for a refund to be made, if the return is sent back after this time we will only be able to exchange the product. All items need to be returned unworn, unwashed and in the original packaging with tags still attached. Please fill in the Returns Form attached to the invoice, this let's us process the return more efficiently. Please return goods using a trackable service like Royal Mail Recorded Delivery as we cannot accept any responsibility for items lost in the post on the way back to us.We aim to refund or exchange products within 2 days of receiving them back to MoC HQ. When exchanging goods you will receive email notification when we dispatch the replacement, just like you did with the original order. When refunding an order you will receive an email letting you know when the funds have gone back to you. Please note that it usually takes the banks 48 hours or so to give you your money back. Once you receive your email notification give it a couple of days before checking your bank account, if you still haven't received the money back give us a shout and we will look into it for you, although we can't hurry the banks up we can double check that the refund was processed correctly.
Please note we cannot refund any postage costs unless items are returned faulty. In the case of faulty goods, you will need to return them back to us, if we agree there is a genuine manufacturing fault we will refund the full transaction cost, plus your return postage.
Free shipping applies to UK orders over £50 and International orders over £100, if a refund is required and the order value drops below the free shipping threshold, the shipping costs (£4.95 UK, £8.95 european & £12.95 rest of the world) will be deducted from the refund.
All the information you give to Masters Of Ceremony will never be passed onto a third party and we comply fully with the 1998 Data Protection Act.
All prices listed include UK VAT. We reserve the right to change prices (and/or) special offers at any time without prior notice.To be honest it's all pretty standard stuff and we will always try to treat you how we would like to be treated oursevles.